Please read it carefully. You will find important information on the processing of your personal data, whether you visit our Website as an individual customer or as a professional.
You declare that the data provided, now and in the future, are correct and accurate, and you undertake to notify us of any changes. In the case that you provide third-party personal data, you will undertake to obtain prior consent from the data subjects and inform them of the content of this policy.
Generally, the fields on our forms marked as required must be filled in to process your requests.
The Data Controllers of your data BP PROMOTIONS S.A. DE C.V.., with Tax Id number BPR060829H70 Carretera Chetumal Benito Juárez km 250 SN LOCAL F, Playa del Carmen, Akumal, Solidaridad, Quintana Roo, 77776 (interior del Hotel BP Tulum) (BPP) and, MANAGEMENT HOTELERO PIÑERO S.L., Plaza del Mediterráneo 5, Palma de Mallorca (Spain) with Tax ID number B57211732 (MHP); BPP and MHP are respectively responsible for the following:
BPP is responsible for any processing required for website operation and to process bookings made via the website.
MHP is responsible for consolidated processing activities for Grupo Piñero as a whole:
In addition to the postal address indicated above, you can contact the data controllers via the following channels:
Telephone: 900 535 167 / + 34 971 225 614
Data Protection Officer: firstname.lastname@example.org
If you access our Website as an individual customer, the data we process are those obtained:
If you interact on this website as a professional, in addition to data taken from the forms filled out and requests sent by you, we process data obtained:
The data categories we process of individual customers are typically:
The data categories we process of professionals are typically:
BPP will process Website user data to manage our relationship with users, deal with requests and queries, process bookings, and Website administration and security management. Website user professional contact details will be processed for managing registration and the commercial relationship with our agents, sending professional information on news and tourist products and services marketed by Bahía Príncipe.
Meanwhile, MHP will process your data for managing and improving quality and processes at group level, commercial management of group brands, sending commercial communications, commercial profiling, and customising services for all Grupo Piñero companies and brands.
Generally, we will keep your data for the duration of your relationship with us and, in any case, during the terms provided in the applicable legal provisions, e.g., regarding accounting and tax, and for the time necessary to meet possible responsibilities arising from the processing. We will cancel your data when they are no longer necessary or appropriate for the purposes for which they were collected. Access logs to restricted areas of the website will be cancelled one month after creation.
BPP will store data on bookings according to tax criteria.
Data processed by MHP for commercial purposes, managing group processes and standards, quality management, including commercial profiling where appropriate, will be stored until you request their erasure. The media containing your consent to the processing of your data for purposes that require consent, such as forms signed, electronic form logs, check-in sheets, etc., will be stored during processing and for the applicable legal terms.
Personal data will only be transferred to third parties under legal obligation, with your consent, when your request entails such a transfer, or when necessary to manage and control the contractual relationship.
Thus, for example, to process the booking correctly, the data provided must be transferred to the companies whose services are included in the service contracted. This may involve the transfer of your data to third countries when the above companies are located outside the European Economic Area.
The legal bases for processing your data are as follows:
Withdrawal of such consent does not condition the provision of contracted services nor will it affect any processing conducted up to the time of withdrawal.
You are entitled to obtain confirmation of whether or not we are processing your personal data and, if we are, you have the right to access them. You may also request that your data are corrected when they are inaccurate, or completed when incomplete, as well as request their erasure when the data are no longer necessary for the purposes for which they were collected, among other reasons.
Under certain conditions and for reasons related to your specific situation, you may also oppose the processing of your data. In this case we will cease processing your data except for legal reasons that prevail over your interests, rights and freedoms, or to file, exercise or defend against claims.
Furthermore, you may withdraw your consent for specific purposes at any time and oppose the processing of your data for direct marketing purposes or commercial profiling. In this case we will cease processing your personal information for these purposes. Withdrawal of consent will not affect the legality of processing based on prior consent.
Furthermore, and under certain conditions, you may request the portability of your data so that they are transferred to another data controller.
You are also entitled to file a complaint with the Spanish Data Protection Authority or any other competent supervisory authority.
To exercise your rights, you must send a request together with a copy of your national identity document, or another valid identification document, by post or email to the addresses indicated in the 'Who is the data controller?' section.
More information on your rights and how to exercise them is available on the Spanish Data Protection Agency website at http://www.agpd.es.